The 2025 Delivery Operations GVPAD – Operations Manager job is designed for those with proven sales backgrounds seeking to lead, coach, and inspire teams successfully.

This full-time position centers on managing team leaders in a fast-evolving customer support environment. The role emphasizes meeting client Service Level Agreements (SLA) and financial goals.

The ideal candidate possesses excellent communication and people management skills, and they thrive in situations requiring decisive leadership and continuous process improvement.

What Does an Operations Manager Do?

The Operations Manager supervises team leaders, implements action plans to fulfill client agreements, and boosts team performance in sales-driven projects.

Daily tasks include reviewing operational metrics, coaching direct reports, and optimizing team engagement to ensure consistent achievement of KPIs.

Responsibility extends to data collection, workflow planning, and collaborating with HR, training, and quality functions to resolve issues efficiently.

The Operations Manager builds strong relationships with client partners and regularly attends business review meetings to report progress and challenges.

Managing performance, handling corrective actions, and maintaining a positive, development-focused workplace are at the core of this role.

Key Advantages of the Role

One of the highlights of this position is the clear path for career advancement for managers ready for expanded leadership roles. The learning opportunities are substantial.

There is a strong sense of responsibility and autonomy. Managers are empowered to make meaningful operational decisions and shape team culture effectively.

Potential Challenges to Consider

The role often demands high stress management due to strict KPIs and the need for immediate decisions. Team performance pressure can be significant.

Work schedules can be inconsistent, requiring flexibility and availability at unconventional hours, especially when addressing pressing operational needs.

Final Verdict

The 2025 Delivery Operations GVPAD – Operations Manager job is ideal for experienced professionals who thrive in sales and people management. This position offers great growth potential but demands adaptability and resilience.

If you are ready to build your management career and make an impact in operations, this opportunity is worth exploring for your next professional step.