If you’re seeking your start in the customer support industry, the Customer Service Representative – Voice position is a strong option to consider. The role is designed for freshers, undergraduates, and graduates who have excellent spoken English and are ready to work in rotational shifts, including international time zones. Salary is as per market standards, and the position requires on-site attendance, with convenient home pick-up and drop services offered for employees.

Roles & Daily Responsibilities

Your main duty in this role is handling international customer calls related to technical issues. You will troubleshoot hardware and software queries, logging each interaction in line with client and management goals

Effective communication in English is critical. Each call must meet quality guidelines, ensuring customer satisfaction and a seamless experience for the clients served

You’ll be required to work shifts across five days, with two rotational weekly offs. Technical know-how—especially in computer concepts and networking—will be key to excelling in day-to-day activities

Selected candidates participate in a multi-step interview process, including rounds focused on communication, accents, HR, technical skills, and operational readiness. This thorough selection aims to ensure capable and confident hires

Key Benefits of the Role

One prominent advantage is the inclusive hiring approach. As a fresher or non-regular college student, you can apply without prior experience, making it a great entry-level opportunity

Another benefit is the well-rounded support provided: besides market-standard pay, you receive comfortable transportation via home pick-up and drop, contributing to both safety and job satisfaction

A Few Drawbacks to Consider

One challenge is the requirement to work rotational shifts, which may include late nights and weekend days. This can affect your work-life balance depending on your preferences and commitments

Another potential downside is the strict English communication standard; those not already strong in spoken English may find the learning curve steep

Verdict: Is This the Right Job for You?

For candidates seeking an entry into international tech support, this Customer Service Representative – Voice job offers a supportive environment and valuable experience. Freshers and graduates alike can benefit from competitive perks and a strong learning curve