Job Introduction and Overview

This role is designed for an Afrikaans speaking professional who thrives in a call centre setting. It offers a short, three-month contract as a maternity fill-in. The employer is a reputable pharmaceutical wholesaler seeking talent with strong customer service skills. While salary details aren’t advertised, contract positions can offer competitive hourly or monthly remuneration, especially for those with experience.

Applicants are expected to be Afrikaans proficient, customer-oriented, and motivated to meet targets. The short-term contract provides an opportunity to gain experience within a vibrant, fast-paced team, ideal for those seeking to diversify their CV.

Day-to-Day Responsibilities

Customer service plays a central part in this position. You will answer incoming calls, assist with queries, resolve issues, and ensure client satisfaction. Attention to detail is crucial since you’ll be handling pharmaceutical products and related information. Regular tasks involve managing orders, processing requests, and liaising with internal departments to resolve customer needs in a timely manner.

Being target-driven, there may be KPIs to meet, either in call volume, resolution rates, or customer feedback quality. Good communication skills and the ability to manage stress and prioritise tasks efficiently are essential for daily success here.

Pros of the Position

This role is well-suited for jobseekers looking to add reputable pharmaceutical call centre experience to their resume. The three-month contract is an ideal way for those between roles or seeking short-term work to keep active and gain experience. Additionally, being at the heart of a busy customer service environment, you gain valuable insights into pharmaceutical sales and client management that can boost future job opportunities.

Potential Downsides

The primary con is the limited three-month contract, which may not suit those searching for long-term employment. Additionally, the position can be high-pressure due to call volumes and performance targets. If you’re not comfortable with target-driven environments, this may not be the most suitable choice. Finally, as salary is not advertised, potential applicants must reach out to discuss remuneration during the interview phase.

Final Verdict

If you are an Afrikaans-speaking professional eager to work in a fast-paced, customer-facing role, this three-month contract presents a great opportunity. The role is best suited for those confident in call centre work and interested in the pharmaceutical sector. If you value adding diverse, esteemed companies to your work history and are ready for a short-term commitment, this position should be strongly considered.