HeroTel offers a full-time position for a Service Delivery Manager in their business operations. The role looks for a professional with at least three years’ telecom experience, a relevant degree, and ideally ITIL certification. Candidates should showcase strong stakeholder management, critical thinking skills, and a keen attention to contract governance.

Main requirements include a Grade 12 certificate, bachelor’s degree in a related field, and ITIL or relevant project management qualifications. The salary details aren’t provided, but benefits may be inferred from the company’s established industry footprint and review history. The job boasts consistent hours and a collaborative team environment.

Key Responsibilities in the Role

The Service Delivery Manager leads the process from start to finish, ensuring efficient delivery of telecom services for both direct clients and partners. Responsibilities include managing supplier relationships, contract negotiations, and monitoring service levels across a variety of vendors and third parties.

The right candidate will also coordinate internal teams to ensure seamless transitions and onboarding. They spearhead service reviews, drive continuous improvement, and align processes with ITIL standards. Data-driven decision-making is essential, as monthly and quarterly reports on vendor performance and SLAs are required.

Operational standardisation and automation are prioritised, as are service improvement plans tailored to bridge any performance gaps. Communication is key – expect proactive engagement with customers and partners, resolving issues swiftly and presenting dashboards to stakeholders.

Team management is also a big part of the job. You’ll lead a national team, focusing on mentoring, coaching, and driving a culture of growth and accountability among service professionals.

Pros of the Job Opportunity

One advantage is the chance to work with a forward-thinking telecom provider that pushes continual improvement and high service standards. Employees report an environment that encourages accountability and professional development.

The level of responsibility provides a rewarding opportunity for those looking to build leadership experience on a national scale. Also, collaborating with legal, procurement, and leadership teams broadens your exposure to vital business operations and strategic decision-making.

Cons to Consider

Managing multiple vendors, strict SLAs, and contract governance can be demanding, especially when ensuring penalties or incentives are correctly applied. The fast pace requires strong attention to detail and pressure to hit all compliance targets.

This role is not suited for those needing significant supervision. The expectation to drive improvement initiatives and mentor national teams means you will be busy and must stay self-motivated and proactive.

Final Verdict

For skilled professionals seeking a challenging telecom leadership role, this position is a promising fit. It invites motivated individuals ready to make an impact and drive performance. If you have the relevant technical background and thrive on responsibility, consider applying today.