The Information Technology Service Delivery Manager position is designed for senior professionals with 15-17 years of IT experience. The role is permanent and full-time. Applicants should have a background in technology or equivalent work experience, and ideally possess ITSM certification.

Key Responsibilities of the Role

Responsibilities include managing day-to-day IT operations, ensuring service alignment with business needs, and overseeing support and application upgrades. Hands-on expertise in application support and infrastructure management is essential. The manager must drive team performance and service improvement initiatives.

In addition, managing incidents, scaling operations, and applying best practices form core parts of the job. Experience in Global Capability Centers is valued. Planning, forecasting, and optimising resources are regular tasks.

Applicants need strong communication, leadership, and analytical skills. They should guide teams, manage upgrades, and maintain excellent cross-functional collaboration. The role is pivotal for operational excellence and strategic progress.

An understanding of hyperautomation and promoting innovation culture is a plus. Relationship management and negotiation skills are repeatedly applied in this dynamic environment.

With continuous change and shifting priorities, flexibility and the ability to clearly communicate with both technical and non-technical stakeholders are necessary.

Advantages of the Position

One major pro is the exposure to senior decision-making and access to impactful leadership opportunities. There is a strong focus on strategic and operational growth, perfect for experienced IT professionals aiming for advancement.

The variety in daily challenges keeps the role engaging and rewarding, while the chance to influence key processes and contribute to business strategy enhances professional development.

Potential Drawbacks to Consider

The role demands substantial experience and can be intense, given the expectation to juggle multiple priorities.

Adjusting to rapid change and ambiguity may require effort, especially for those unused to fast-evolving tech environments.

Our Verdict

This opening is well suited to senior IT leaders seeking strategic influence and hands-on operational responsibility. It appeals to those who thrive in team leadership and transformation roles.

While demanding, the rewards include professional recognition, the ability to drive business objectives, and meaningful career progression for experienced candidates.