The End of Term Customer Service role at a leading automotive leasing provider offers a full-time, hybrid work opportunity for motivated bilingual professionals. With a focus on customer care and retention, this role is ideal for those with previous call centre experience who thrive in dynamic environments. The company is known for flexible, supportive work conditions and a strong emphasis on positive customer relationships.

Day-to-Day Responsibilities

This position involves managing inbound and outbound queues, guiding lessees through end-of-lease options, and supporting both consumers and dealers with maturing accounts. You’ll also be responsible for maintaining accurate data, resolving disputes, skip-tracing when required, and communicating effectively to promote customer retention. Flexibility and multitasking are key as you balance administrative duties and collaborate closely with dealers and team leads.

Job Advantages

One of the notable pros of this opportunity is the hybrid work structure, allowing for a blend of in-office and remote flexibility. The emphasis on teamwork and communication offers excellent collaboration chances with industry partners. Additionally, bilingual employees will find high demand for their language skills, enhancing their professional value and daily engagement.

Potential Drawbacks

On the flip side, the position requires a minimum of two years in a call centre environment, which may not suit those looking to enter the field. The hybrid structure, while flexible, still means some in-person expectations that may not appeal to everyone. Navigating upset customers or intricate account disputes comes with its own set of challenges.

Final Verdict

This End of Term Customer Service position provides an excellent career path for bilingual professionals looking for growth, challenge, and a positive, supportive environment. If you excel in fast-paced, detail-focused settings and value clear advancement opportunities, this opportunity stands out as a solid step forward.