For those seeking a stable, full-time opportunity in a renowned educational institution, this Call Center Professional position is an excellent option. While the salary specifics aren’t disclosed, the expectation is for a competitive package aligned with experience. You’ll need at least three years’ relevant experience, a graduation or diploma qualification, and the ability to join within 30 days.

Key Responsibilities and Role Overview

The main responsibilities involve handling inbound and outbound calls, resolving customer enquiries, and updating CRM records accurately. Collaboration with other departments is encouraged, so being a team player is vital. Daily tasks include identifying ways to improve customer interactions and representing the company professionally. Additional duties range from assisting new team members to supporting ongoing projects, which helps you build a diverse set of skills.

Pros of the Position

This job stands out for its focus on professional growth. You will participate in regular training sessions and can move up within the company. Also, the supportive work culture encourages collaboration, so you’re never on your own.

Additionally, being part of a reputable institution adds weight to your career profile, and you’ll have access to industry best practices that keep your skills current.

Cons of the Position

On the downside, the lack of salary information could mean uncertainty regarding compensation, which may not suit everyone’s needs.

Moreover, the single vacancy makes this role highly competitive, so you’ll need to ensure your application stands out with a strong CV and relevant experience.

Final Verdict

If you have experience in call centres and seek a respected, growth-oriented workplace, this is a strong opportunity to consider. Its emphasis on teamwork, learning, and customer care is perfect for applicants focused on long-term career development.