If you’re interested in a leadership position with an established telecoms company, the Service Delivery Manager role at HeroTel might be a great fit. The position is full-time and calls for hands-on management of multiple vendors and third-party suppliers, ensuring their services reach company standards. Past reviews suggest balanced feedback on HeroTel, giving it an average rating. While exact salary details aren’t published, competitive conditions and industry-expected packages are the standard.

What Does a Service Delivery Manager Do?

The daily focus is on maintaining high-quality performance across a range of telecom services. This means coordinating between direct clients, channel partners, and internal teams. Service Delivery Managers negotiate and manage contracts, continuously monitor KPIs and SLAs, and address gaps in service delivery promptly. You’ll also oversee the onboarding of new partners and implement improvements, all while ensuring top-notch customer experiences. Regular preparation of reports, vendor evaluations, and development plans for your team will round out your week.

Upsides of the Role

An obvious perk is the chance to lead a national team and directly impact company growth. If you thrive on people management, fostering accountability and collaboration, you’ll find this job rewarding. Additionally, you’ll develop valuable experience handling contract negotiations and real-world service delivery, while working closely with executives and channel partners.

Potential Downsides

On the flip side, keeping up with the constant changes and high expectations can be stressful. Meeting strict SLA metrics every month can add pressure, especially when managing relationships with multiple third parties. The role also comes with significant administrative responsibilities, requiring detailed focus and strong follow-through.

Final Verdict

Overall, the Service Delivery Manager job at HeroTel suits those who embrace leadership, organisational challenges, and process improvements. With opportunities to advance your management skills and make a difference, this might be your next career step if you enjoy dynamic environments. However, be prepared for a fair share of reporting duties and a fast-paced workload.