Job Responsibilities and Day-to-Day Duties

As a BPO/Telecaller, your main task is to handle inbound and outbound calls in Telugu. You’ll provide support to customers, address queries, and resolve complaints.

Professional communication skills are essential as you speak with customers daily. Punctuality and maintaining a pleasant attitude are needed for success in this role.

You may also be expected to maintain customer records, share relevant information, and work on set targets. Performance is generally measured through call quality and resolution rate.

Room and accommodation make this position attractive for those from outside the city. The work environment is usually fast-paced but supportive.

Overall, your goal will be to ensure customer satisfaction while adhering to company guidelines. No prior experience is mandatory for many BPO roles.

Pros of the Job

A notable advantage is the competitive salary range, starting at ₹18,000 and going up to ₹35,000, which is above industry average for similar roles.

Both men and women can apply, making it an inclusive opportunity. The company also offers room and accommodation, reducing living expenses.

Cons of the Job

Telecalling jobs can sometimes involve repetitive tasks and strict targets. There might be performance pressures for those not used to a call centre environment.

Shift work or long hours may be expected, depending on business needs. Those seeking creative roles may find this position routine.

Verdict

If you are a Telugu speaker looking for a steady income with room and accommodation provided, this role is ideal. The salary is competitive and there is opportunity for career growth.

The job is best suited for those comfortable with customer interaction. Consider applying if stability and inclusivity are important to you.