Duties and Responsibilities

The role of Funeral Agent with AVBOB centres around leadership, administration, and delivering high standards of customer care at all times.

Daily responsibilities include managing funeral arrangements, ensuring compliance with standards, and upholding the company’s brand image with each client interaction.

You will oversee operational management including the branch infrastructure, fleet, and equipment, while coordinating with internal and external stakeholders.

The job also calls for management of staff development and performance to achieve business goals and fulfil legislative requirements efficiently.

Business acumen, experience with people management, and a focus on both sales and customer satisfaction are vital for success in this full-time role.

Pros of the Position

One significant benefit is the opportunity to develop essential leadership and management skills within a stable, industry-leading organisation.

There is a strong focus on team development and personal growth through staff training, making this a career-building opportunity for ambitious individuals.

High standards of customer service present a chance to make a meaningful impact on the community and work with purpose.

Cons of the Position

The demands for operational excellence and compliance may mean tight deadlines and significant pressure in maintaining service standards daily.

This role requires balancing staff management, business goals, and client expectations, which can be demanding and require multi-tasking under stress.

Verdict

For those who thrive in a leadership role and enjoy a service-focused position, the Funeral Agent role at AVBOB is a strong and viable career step.

The daily challenges are matched by the rewards of team and personal growth, making this opportunity suitable for those seeking meaningful impact in their work.