If you’re on the lookout for a role that combines analytics with operational influence, this job as Sr. Executive – Workforce Management & Reporting could be an ideal fit. The position is designed for people who enjoy creating forecasts, producing essential dashboards and overseeing effective staffing strategies. While the specific salary is not disclosed, at least two years of WFM or reporting experience and a graduation degree are necessary. The job functions under a Work From Office model and requires flexibility for night shifts, ensuring variety and ongoing operational engagement.

Daily Role Insights

Your day-to-day will involve handling key data processes: generating daily, biweekly, and monthly reports, managing attendance records, and monitoring staff adherence. Leveraging advanced Excel skills is essential, along with supporting operational teams and optimising processes. Communication with stakeholders and providing insightful capacity planning suggestions will also form a big part of your workflow. Proficiency with tools like IEX, CMS, or Avaya is a plus but not strictly mandatory.

Pros of the Position

A clear advantage of this role is the exposure to high-impact reporting that directly shapes operational outcomes. You’ll collaborate closely with operations and analytics professionals, fostering growth in capacity planning, forecasting and inter-departmental teamwork. Further, this position provides solid career progression into senior WFM, planning, or analytics roles—ideal for ambitious professionals wanting long-term advancement.

Cons to Consider

Potential challenges include the requirement for night shifts, which may disrupt work-life balance. The fast-paced and process-driven environment can be demanding, particularly during high-volume reporting periods. Lastly, the ability to handle multiple reporting streams simultaneously is critical and may be overwhelming for those unaccustomed to multitasking.

Verdict: Is This Role for You?

For candidates who thrive in a data-driven environment and have a knack for Excel-powered analysis, this Sr. Executive – Workforce Management & Reporting role offers meaningful responsibilities and clear growth avenues. While it does call for flexibility and organisational skills, the collaborative work culture and practical impact on business operations make it an attractive position for professionals determined to excel in WFM and reporting.