Looking for an opportunity to start your career in customer support? The Customer Service Representative – Voice position at Foundever is a great entry-level option for freshers as well as experienced candidates. The salary for this role is competitive and matches what the market offers for similar technical support voice processes. This is a full-time, office-based job. Candidates should be willing to work in rotational shifts and must be comfortable with English-speaking environments. The company provides transport (home pickup and drop).

Applicants should be between 18 and 35 years old and must have completed at least an intermediate education. Even if you don’t have prior call centre experience, you can still apply if you have strong spoken English and basic technical knowledge of hardware, software, and networking concepts. The hiring process involves multiple interview rounds covering communication, accent, and technical skills. Graduates and qualified undergrads, even freshers, are welcome.

What You’ll Do Every Day

As a Customer Service Representative, your main job will be to handle inbound international calls from customers needing technical support. You’ll need to understand their issues, provide troubleshooting steps, and resolve common technical problems related to hardware, software, or networking. Prompt and clear communication in English is mandatory. Shift timings follow a rotational pattern, with five working days a week and two rotational days off. All customer interactions are expected to be handled professionally to meet the company’s quality and satisfaction standards.

You will spend most of your time on the phone, guiding customers and ensuring they have a smooth support experience. In addition to resolving concerns, maintaining accurate records and updating ticketing systems is essential. Collaboration with your team is encouraged to achieve call quality goals and client satisfaction.

Advantages of the Role

One of the primary benefits is the flexibility in qualifications—freshers and those with minimal experience are welcome. The company offers valuable pick-up and drop services to employees, adding convenience and peace of mind during transport. Shift timings might suit those seeking diverse work hours or needing split days off. Another advantage is the support for career growth with on-the-job training and exposure to international client interactions. For candidates seeking to improve their spoken English in a professional environment, this is an excellent platform.

Working with a globally recognised employer brings added job security and future opportunities for those aspiring to advance in the BPO sector. Numerous assessment and interview rounds also help candidates discover and develop new professional skills.

Points to Consider

On the flip side, working in rotational shifts can be challenging for those who prefer regular day timings. The requirement to work from the office may be inconvenient for remote-work seekers. The fast-paced environment dealing with international clients can sometimes be stressful, particularly when handling technical issues. Candidates should be prepared for a dynamic atmosphere and high call volumes.

Adherence to strict process guidelines and performance targets is mandatory, which may not suit everyone. However, for those aiming for workplace discipline and structure, this could be a positive aspect.

Final Thoughts: Is This the Right Role for You?

If you are a fresh graduate or someone looking to enter the customer service industry, this opportunity offers solid ground to launch your career. The role provides ample support, training, and benefits, including transport and a stable work environment.

You must be comfortable with rotational shifts and working from the office. If these conditions fit your circumstances, this could be an excellent next step in your career journey. Act fast if you’re interested—roles like these attract a lot of eager applicants.