If you are searching for a career opportunity that blends office management and key account responsibility, this offer could tick all your boxes. This permanent role combines administrative oversight with direct client interaction, providing a diverse day-to-day workload. The job is geared towards candidates with some background in utilities and a good grasp of Microsoft Office tools.

Applicants will thrive on client interaction, resolving account queries, and maintaining strong relationships across multiple business areas. The opportunity allows you to develop within a professional environment, collaborating with technical and financial teams. Good communication and people skills are crucial, given the customer-facing nature.

The compensation package is competitive within the market, with the added benefit of job security in a permanent role. There is an expectation of monthly tenant billing responsibilities, requiring accurate use of company software systems.

Role Responsibilities & Typical Tasks

As a Junior Key Account Manager / Office Manager, your core duties will revolve around managing key accounts and providing monthly billing services. You will also address tenant and client queries professionally and efficiently, requiring a sharp eye for detail and good time management.

Other day-to-day responsibilities include producing, analysing, and reporting on utility usage, and managing account databases. You’ll often be called upon to liaise with municipalities over billing disputes, which calls for both patience and negotiation skills. Experience with Sage Pastel would be a strong asset.

Close collaboration with internal technical and finance departments is standard. While office management is part of the job, secretarial duties are minimal, focusing more on high-impact administrative tasks. Debtor control, monthly reporting, and database maintenance round out your day.

Overall, the role is a hybrid of customer-facing duties and back-office management, requiring balance and flexibility. Your impact will be measured in client satisfaction and accurate, timely reporting.

Pros of the Junior Key Account Manager / Office Manager Position

One key advantage of this position is the opportunity to develop a broad skillset that spans account management, reporting, and client relations. The work is varied, keeping things interesting and accelerating personal growth.

The job offers a stable environment with permanent employment, which is a significant plus for many candidates. Working closely with experienced departments helps you learn on the job and fast-track your understanding of the utilities sector.

Cons to Consider Before Applying

The main challenge involves balancing competing priorities, from client queries to monthly reporting and database updates. The learning curve can be steep if you are new to key account management in utilities.

Dealing with municipalities can involve occasional frustration, especially when resolving account disputes. However, with experience, this can become a valuable skill.

Final Verdict

The Junior Key Account Manager / Office Manager role is ideally suited for organised, proactive individuals looking to advance in a professional business environment. With permanent employment and a healthy balance of responsibilities, this position presents a promising step forward for those ready to embrace the challenge.