If you’re considering applying for the Service Delivery Manager at HeroTel, you’re looking at a full-time role focused on national telecoms operations. The salary is typically market-related, and career development is a key perk alongside the comprehensive employment package. The ideal candidate will work with multiple vendors and channel partners, ensuring top-quality telecommunications service delivery.

Core Responsibilities and Daily Duties

Day-to-day, you’ll oversee all third-party service providers and maintain contract governance. This includes negotiating, implementing, and managing service level agreements. Leading a national team, your work will ensure consistent, high-quality service, prepare monthly performance reports, and drive standardisation. You’ll also develop actionable service improvement plans and manage customer expectations alongside business goals.

Key Pros of the Role

One standout feature is the chance to shape a national telecoms network and influence strategic vendor relationships. With performance-based rewards and leadership recognition, professionals here find the position fulfilling. The role’s variety, including team leadership, process improvement, and direct client impact, enables meaningful development and growth in every aspect of service delivery management.

Potential Cons to Consider

This position carries high pressure with responsibility for national KPIs and managing multiple external relationships. Heavy focus on compliance and documentation can sometimes lead to extensive administrative work. Additionally, coordination with multiple teams and partners requires strong time management and occasional after-hours effort.

The Verdict

All things considered, HeroTel’s Service Delivery Manager role is appealing for experienced telecoms professionals. It blends people leadership with operational impact and offers real opportunities for progression. If you thrive on accountability and team success, this could be the next step in your management journey.