This Call Center Professional position is a full-time role offering a critical opportunity for candidates with a minimum of five years’ experience in customer service or call centre environments. The role requires at least a graduation or a diploma. While salary details are not disclosed, applicants benefit from a professional setting that values skill development and provides a smooth onboarding period, with expected joining in 30 days.

Day-to-Day Responsibilities

The position involves both inbound and outbound call handling, ensuring prompt customer issue resolution. Accuracy in documenting customer interactions in CRM software is essential. Professionals will work closely with various departments, driving service delivery improvements. Training sessions and feedback on processes are key routine elements. Maintaining a professional demeanour and assisting in process improvements are daily expectations.

Pros

This job promises skill growth thanks to exposure to multiple teams and regular training. The supportive work culture and collaboration foster a healthy professional environment. Additionally, the flexibility to contribute to special projects offers variety and learning opportunities beyond core call management duties.

Cons

The entry requirements are strict, demanding significant prior experience in call centres. The workload can be intensive as professionals are expected to handle an array of responsibilities, including problem-solving and documentation. Limited information about salary may require clarification during the interview process.

Verdict

Becoming a Call Center Professional in this institution is rewarding for seasoned candidates who thrive on collaboration and communication excellence. The opportunities to grow within a reputable educational environment make it worth considering for dedicated job seekers.