What Does the Job Involve?

The Social and High Risk Response Specialist is primarily tasked with managing client issues at the highest escalation levels. Each day, expect a diverse range of client interactions.

Key responsibilities include building detailed client sentiment reports, collaborating to address urgent issues, engaging in social communities, and advocating for exceptional experiences.

You’ll also support escalations through direct client engagement—sometimes publicly online or with executives—and handle formal complaints with care and clarity.

Writing is core to this role; from templated support responses to training materials and thorough case documentation, strong communication is a must.

The ideal candidate is passionate about Wealthsimple products and driven to continuously raise the bar for client satisfaction.

Why Consider This Opportunity?

This position stands out for those who feel energized by client interaction and problem-solving. It offers a remote work arrangement with daytime shifts, adding work-life balance.

Flexibility is part of the culture, and the team values regular feedback and continuous improvement. Bilingualism and fintech experience are assets but not mandatory.

Potential Downsides to Keep in Mind

This job can be demanding due to high-pressure situations, especially when dealing with public social escalations or high-priority complaints.

There may be times when you’ll need to flex outside standard business hours to meet important client needs, which can impact your work schedule unpredictably.

The Verdict: Is It For You?

If you’re ready to grow professionally in a respected company and you excel at client care—even under pressure—this could be a rewarding fit.

Applicants who want to make a tangible impact while building new skills will appreciate what comes with this unique, people-focused role.