Looking for a position that offers both stability and clear benefits? Concentrix is currently recruiting Customer Service Representatives for night shifts, offering a monthly salary of R9,524 plus bonuses up to R4,500. This full-time job also provides medical aid, subsidised transport, and a provident or pension fund, ensuring employees have strong support both in and outside the workplace.

Day-to-Day Duties and Job Role

Daily responsibilities include handling escalated customer support cases until resolution, maintaining accurate information, and ensuring compliance with company standards. The successful candidate must uphold high-quality service by effectively communicating updates, offering proactive solutions for customer issues, and ensuring that every interaction is positive and informative for the client.

There is a strong emphasis on first-contact resolution, protecting information security, and collaborating well with team members. The company values knowledge sharing and expects staff to stay informed about the latest campaign details. This position is best suited for someone confident in English and comfortable working shifts that align to US business hours.

Pros of the Job

One of the biggest draws is the competitive monthly salary paired with robust bonuses. In addition, employees benefit from medical insurance, assistance programmes, and subsidised transport, which greatly enhance overall job security and satisfaction.

The opportunity to work on an international campaign and advance in a well-established company also adds to the appeal, especially for those with proven call centre and upselling experience.

Cons of the Job

Applicants must be prepared for consistent late-night and overnight shifts, which can impact work-life balance for some. Only individuals able to commit to these hours should apply.

The minimum requirements are strict: applicants need Matric, 12+ months of call centre experience, and clear credit and criminal records. This might be a barrier for entry-level candidates.

Our Verdict

For driven professionals with a call centre background, the Concentrix Customer Service Representative role offers real advancement and financial reward. With international campaigns and comprehensive employee welfare, this is an ideal chance for night owls to grow their careers in a supportive, dynamic environment.