If you’re looking to launch your career in customer service, the Call Centre Consultant contract position offers an excellent starting point. This opening is ideal for entry-level candidates, requiring only Grade 10 or 11 and proficiency in computer applications. The job promises structured training on customer support essentials.

The role focuses on handling inbound calls and email queries from customers. As a Call Centre Consultant, you’ll take orders, provide information, address customer complaints, and follow up where needed. This hands-on experience sharpens both your communication and problem-solving skills.

Daily Responsibilities and Tasks

Working as a Call Centre Consultant means you will answer calls, respond to emails, and resolve a variety of issues. You’ll research details using company systems and manage all kinds of customer requests. Full notes and logs must be captured after every interaction. Efficiency and attention to detail are essential to success in this fast-paced environment, where teamwork and professionalism matter each day.

Pros

This entry-level contract offers valuable work experience and immediate exposure to office technology. Training is provided so you’ll improve your customer engagement capabilities and build your CV quickly. The broad range of tasks ensures every day is different and rewarding. Team-based work allows you to develop both people and technical skills.

Cons

Call centre work can sometimes be repetitive, especially when handling frequent customer complaints. There may also be pressure to resolve queries quickly. As a contract role, the position might not provide long-term job security or employee benefits, so this is worth considering before applying.

Verdict

For job seekers with strong communication skills and a keen desire to learn, this Call Centre Consultant contract is an attractive opportunity for career growth in customer service. Those new to office environments—or keen on customer support—will find structured training, a lively workplace, and a solid stepping stone to advance further in the sector.