Job Role Overview

The Manager Commercial Systems & Enablement position offers a full-time, permanent contract with a reputable Internet Service Provider. A competitive, market-related remuneration package is available, depending on experience and skillset.

Your main responsibility is leading and managing operational systems relevant to customer service, service activation and provisioning, ensuring business functions run smoothly and efficiently at all times.

Daily, you’ll be developing and implementing system strategies, overseeing relationships with vendors, and driving integration and optimisation of critical business platforms. This ensures seamless service fulfilment and enhances customer experience.

If you have a degree in Information Systems or a related field, with substantial experience managing telecom or technology environments, this opportunity could suit you well.

The employer looks for a leader with strong people management and analytical skills to deliver faultless support for both end-users and internal stakeholders.

Main Responsibilities and Daily Tasks

This role demands a blend of technical and leadership skills, where you set system strategies in line with business goals and mentor a small team of analysts and administrators.

Day-to-day tasks include overseeing service orchestration processes like provisioning, activation, incident management and continuous process improvement for better turnaround times and accuracy.

The successful applicant will foster vendor relations, ensuring Service Level Agreements remain on track and operational roadmap goals are achieved.

Facilitating enablement programmes helps staff and stakeholders optimise workflow, directly impacting the quality of customer support and business outcomes.

Key measurable deliverables are robust platform stability, seamless system integration and ongoing optimisation of all commercial support systems.

Key Advantages

One major advantage is joining an innovative, growing organisation—a fantastic stepping stone for technology leaders looking for fresh challenges and impactful work.

You’ll be part of a culture that values reliability, continuous improvement and user enablement, which means professional growth is prioritised alongside performance.

Areas to Consider

Like any management role, you may face pressure balancing system optimisation with the expectations of multiple stakeholders and tight operational timelines.

This position requires staying current with evolving technology and operational trends, which can be demanding and require continual skills refreshment.

Verdict

For those experienced in systems management and seeking a reputable employer that offers both challenge and reward, this job is worth applying for.

It’s best for applicants with robust technical backgrounds and a passion for optimisation, leadership and technology enablement in a competitive sector.