Role Overview

The Customer Service Representative position offers a fixed monthly salary of R9,524 with additional bonus potential up to R4,500. It’s a full-time night shift role.

Candidates should have at least 12 months of call centre experience, proven customer service and sales/retention skills, and a matric qualification.

This opportunity is tailored for individuals who are self-motivated, fluent in English, and capable of working during US business hours. Professional conduct and responsibility are essential.

Clear credit and criminal records are necessary. The role also includes employee benefits such as medical aid and subsidized transport.

An online chat assessment is part of the application process, ensuring readiness before moving to the next stage.

Main Responsibilities

As a Customer Service Representative, you’ll handle high-profile cases from start to finish, ensuring resolutions and positive customer experiences.

Work orders must be managed within business SLAs, always in compliance with standards. Team knowledge sharing is encouraged, improving overall campaign performance.

Accurate communication of relevant campaign updates to both customers and colleagues is a frequent task. Staying informed on campaign specifics is a must.

You are expected to resolve customer queries at first contact whenever possible. Protecting confidential information remains a high priority at every step.

Updating customer records and proactively addressing issues shows initiative and builds trust with both customers and the team.

Benefits of the Role

One of the main highlights is the R9,524 monthly salary, inclusive of night shift and campaign allowances. Excellent employee support is standard here.

There’s a significant bonus potential, up to R4,500 monthly, giving you the chance to increase your earnings with strong performance.

Healthcare is covered for you and up to two dependents. The job also provides subsidised transport and a provident or pension fund, offering financial security.

The Employee Assistance Programme delivers additional wellness support, contributing to a supportive working environment.

Being part of a global company, you can expect career growth and exposure to international business standards.

Potential Drawbacks

Working night shifts can impact your personal schedule, and not everyone will find it suitable.

High standards for communication and performance mean the workload can occasionally be demanding.

Applicants must have a clean credit and criminal record, which might be a barrier for some candidates wanting to apply.

The focus on targets and compliance could add a sense of pressure at busy times during the campaign.

Expectation of quick adaptability to changes on international campaigns can present a challenge if you prefer stable routines.

Day-to-Day Life

Most of your time will be spent managing and resolving customer inquiries while ensuring complete satisfaction in every interaction.

The job requires multitasking: handling escalated cases, maintaining up-to-date campaign information, and sharing knowledge with your team.

You’ll update customer records and proactively solve issues, always striving for a first-contact resolution on every call or chat.

Regular communication with various team members helps keep everyone informed and on track to meet targets.

All work is performed in a professional environment with a strong emphasis on teamwork, efficiency, and quality service delivery.

Pros of the Job

The attractive base salary and additional bonus structure make this job a strong financial choice, with the chance for skilled individuals to earn even more regularly.

Benefits such as healthcare, pension options, and employee support create a dedicated and stable base for personal and professional growth.

Cons of the Job

Night shift hours will require a lifestyle change and adjustments to standard routines, which could impact work-life balance.

The fast-paced and metrics-driven environment may not suit everyone, especially those who prefer lower-pressure roles.

Final Verdict

This Customer Service Representative role stands out for its excellent salary, reputable global brand, robust benefits and strong focus on performance incentives.

If you enjoy dynamic work, meaningful customer engagement, and are comfortable with night shifts, this could be a highly rewarding choice for your next career step.