About the Job Offer

This permanent Agent: Customer Service role offers market-related salary with overtime, shift, and weekend work expected. The position is ideal for those passionate about customer service.

Candidates need a Matric (NQF Level 4), at least two years of customer-facing office experience, and a Code 8 driver’s license with two years’ driving experience.

Computer literacy is required and applicants must be committed to professionalism, neat grooming, and able to manage pressure with a positive attitude.

The role comes from a reputable global employer known for automotive mobility and growth opportunities, making it an excellent step for career-focused individuals.

Be prepared for a lively, fast-paced environment where energy and resilience will be rewarded by ongoing team and personal achievement.

Daily Responsibilities and Role Overview

You’ll be handling vehicle check-outs and returns, ensuring quality process adherence. This includes amending, cancelling, and monitoring customer reservations as needed.

Primary duties involve excellent customer engagement, problem-solving, and addressing enquiries during every aspect of the rental process.

Administrative tasks like recording fuel usage, scanning, billing, and handling overdue rentals offer strong organisational variety in your day.

Part of your responsibilities is maintaining security standards for vehicles and property while ensuring company guidelines are always met.

You’ll also support with general office work, lost property recoveries, and help maintain a well-presented branch environment.

Key Pros of This Role

The permanent and stable nature of this job means security, consistent income and access to company resources and benefits.

As part of a highly respected international brand, you gain valuable on-the-job experience, networking opportunities, and professional growth potential.

Cons to Consider

Shift work, including weekends and overtime, is required, so flexibility is a must and may impact work-life balance.

The role demands resilience under pressure and strong time management, which may feel challenging during peak periods.

Our Verdict

For applicants hungry to build a thoroughly service-oriented career with a global player, this Agent: Customer Service post is an excellent opportunity.

It’s a role best suited to those who thrive on customer interaction, take pride in efficiency and accuracy, and want career growth in a reputable company.